Erie St. Clair Community Care Access Centre


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Record #: CHK0282 Last Modified: 22 Nov 2013 Last Full Update: 03 May 2013
Located In CommunityChatham
Address712 Richmond St
Chatham, ON N7M 5K4
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AccessibilityFully Accessible ; Designated Parking; Ramp; Automatic & Useable Entrance; Designated & Useable Washroom
IntersectionRichmond St and Keil Dr
Mailing AddressPO Box 306 
712 Richmond St 
Chatham, ON N7M 5K4
Contact Information
Office Phone519 436 2222 (Chatham-Kent)  
519 337 1000 (Sarnia-Lambton)  
519 258 8211 (Windsor-Essex)  
Toll Free Phone1 888-447-4468
After Hours PhoneAnswering Service
FaxIntake: 519 351 5842 (Chatham-Kent) 
Intake: 519 337 4331 (Sarnia-Lambton) 
Intake: 519 258 6288 (Windsor-Essex)
Primary ExecutiveBetty Kuchta, Executive Director, Erie St. Clair Community Care Access Centre
Description & Services
DescriptionThe Erie St. Clair CCAC provides access to in-home health and personal support services to help individuals live independently at home. We also assist community members with the transition to long-term care homes when living at home is no longer possible. The Erie St. Clair CCAC can provide information about, and can link individuals to, other helpful services available in the community. Case Managers are health care professional specially trained to help clients investigate and organize their health care services so that clients are able to achieve the best possible state of health and well being. 
The Erie St. Clair Community Care Access Centre (CCAC) serves the Chatham-Kent, Sarnia-Lambton and Windsor-Essex communities.  
Your Case Manager will:  
Take the referral from your call (or a call on your behalf) 
Answer your questions; Determine your eligibility for services (according to Ontario Ministry of Health and Long-Term Care Guidelines; Assess your needs by talking with you and your caregivers; Provide health education and information 
Create goals and a specialized care plan with you and your caregivers; Arrange for you to receive the appropriate services for your situation (e.g., nursing, personal support, and/or any therapies); Liaise with your service providers and other members of your health care team; Be a resource for you and your caregivers; Reassess your needs regularly; Help you create a plan for when your goals have been achieved; Link you with other community agencies and services; Help you find alternate sources of care if necessary. 
Speciality programs are available:  
Falls Prevention, Palliative Care (In-home hospice); Geriatric Assessments; Acquired Brain Injury; Elder Abuse Prevention CCAC Services: Case Management; Information and referral; nursing; personal support and homemaking; respite care; eligibility assessment for admission to long-term care homes and senior day programs; occupational therapy; physiotherapy; social work; speech language pathology; dietetic counselling Charitable donations to CCAC are used to purchase equipment for loan to families such as comfort mattresses and to support direct service education for staff 
Information and Referral:  
If you are not eligible for CCAC services, or if we are unable to provide services to meet all of your needs, we will help link you to other services available in your community.  
Professional staff will help you find the right service for your particular needs. These may include: 
Adult day programs; Meal delivery services; Assistance with shopping, cleaning or home maintenance; Transportation assistance . 
Anyone can make a referral to the CCAC – you can refer yourself, or have a family member, friend, caregiver, physician, or other health care professional make a referral.  
To make a referral, simply call the office nearest you:  
519 436 2222 (Chatham-Kent); 519 337 1000 (Sarnia-Lambton); 519 258 8211 (Windsor-Essex); or toll free at 1 888 447 4468.
HoursMon-Fri 8:30am-4:30pm; Calls answered 24 hr/day, 7 days/week
Areas ServedChatham-Kent ; Erie St. Clair Region: Chatham-Kent, Sarnia-Lambton and Windsor-Essex
EligibilityInfants; Toddlers; Children; Youth; Adults; Seniors; Male; Female; Ontario Health Insurance Coverage required; Service is available for all age groups, from newborns to elderly residents of Erie St. Clair. Needs are identified and services determined according to Ministry criteria. Eligibility and service needs are reassessed on a regular basis.
ApplicationBy phone; Walk-in/No appointment required; Application process required; Needs assessment required; Arrange home visit/assessment;  
Referral needed by: Clients, health care professionals, family/caregivers, a doctor's referral is not required.
FeesNo fees for service but other sources of payment may be used to enhance services when required (i.e. Private health insurance or personal payment)
LanguagesEnglish ; French
FundingProvincial ; Provincial: (Ministry of Health and Long Term Care)
Supplementary Info
Alternate NameCCAC
Former NameChatham Kent Health Unit
Service Level(31) Other Provincial Government