Hotel-Dieu Grace Healthcare

Help Link Central Access Services for Children, Youth and Families

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Record #: WIN0345 Last Modified: 13 Feb 2014 Last Full Update: 16 May 2013
Located In CommunityWindsor West
Address3901 Connaught Ave
Windsor, ON N9C 4H4
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AccessibilityFully Accessible - Parking, Automatic entrance, Elevator, Washroom
Bus RoutesTransway 1C
IntersectionConnaught Ave and Chappell Ave
Contact Information
Office Phone519-252-2313
Description & Services
DescriptionCommunity access service: 
* information and referral assists families with information, support and linkages to appropriate community services  
* Service Coordinators provide support while accessing relevant community agencies for children with developmental delays and/or mental health issues  
* facilitates access to services outside the community for families who have exhausted all community resources 
Outcome Based Program Information 
* Offer bridging services amongst service providers: assist through community case conferencing 
* Privacy and client confidentiality protcols: Require signed releases of information to share client information 
* Qualifications of service providers: BSW, MSW, RSW 
* Number of staff delivering programs: 2.5 
* Protocols for referral amongst agencies
HoursMon-Thu: 9 am-5 pm; Fri 8:30 am-4:30 pm 
Areas ServedEssex County
EligibilityAges: 18 year(s) and under 
Children and youth experiencing emotional, social and behavioural problems and developmental delays
ApplicationParental referrals required
LanguagesEnglish ; Interpretive Services - Oral
FundingProvincial - Ministry of Community and Social Services, Ministry of Children and Youth Services ; Grants - Bell Canada ; Foundation - Ontario Trillium Foundation
Supplementary Info
Alternate NameCommunity Information and Referals ; Community Referrals ; Information and Referals ; WRH
Service Level(50) Non Profit