Windsor (City Of). Recreation and Culture

Site: Windsor - Drouillard Rd - Gino & Liz Marcus Community Complex

Service: Customer Care Centre

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Record #: WIN1492 Last Modified: 04 Sep 2014 Last Full Update: 13 Aug 2014
Contact Information
Office PhoneGeneral enquiries: 311 
Office: 519-253-7028
Toll Free Phone1-888-519-3333
Primary ContactKenn Little, Supervisor of Community Programming, City of Windsor, Parks, Recreation & Culture; Phone: (Business) 519-253-2135; Fax: 519-973-3984; Email:
Alternate ContactPerry McLean, Recreation Assistant, City of Windsor Parks, Recreation & Culture; Fax: 519-973-3984; Email:
Agency Information
Parent Agency NameWindsor (City Of). Recreation and Culture
Service Level(10) Local Government
FundingCity / Town - City of Windsor ; Fees - Membership
Supplementary Info
Cross ReferenceGino A Marcus Pool
Description and Service Details
DescriptionCustomer Care Centre offers residents easy access to some city services. 
Customer Care Centres: are "satellite city halls" that offer a number of municipal services within recreation centres in various wards of the city: 
Payment location for: 
* Bus Pass Renewals  
* Dog Licences  
* Parking Tickets (within 20 days of issue date)  
* Recreational Programming and Rentals 
Pick-up location for: 
* Activity Guides  
* Building Permit Applications  
* Damage Claim Forms  
* Driveway Approaches Permit Applications  
* Driveway Approaches Front Yard Paving Permit Applications  
* Freedom of Information Request Forms  
* Property Tax Request for Reconsideration Form  
* Property Tax Preauthorized Payment Plan Applications  
* Public Right-of-Way Driveway Permits Checklist  
* Residential Garbage and Recycling Calendars  
* Sewer Connection Information Request Forms 
* Street and Alley Closing Request Forms 
•Social Services Clients Forms:  
* Application for Ontario Works Brochures 
* Bus Pass Applications 
* Change of Address Forms 
* Direct Bank Deposit Authorization Forms 
* Area Employment Agencies 
* Area Food Banks 
* Housing Resource Agencies 
* Income Reporting Statements 
* Job Search Forms 
* Notice to Caseworkers 
* Child Care Receipt Reporting Forms 
* School Attendance Forms 
•Transit Windsor:  
* Bus Passes (Adult, Senior, Student, Tunnel - full month) and Combo Passes (Adult/Tunnel - full month) 
* One-Way Trip Tickets (Adult, Senior, Student, Tunnel) 
* Transit Monthly Bus Pass Gift Certificates.  
* Photo ID is not available at the Customer Care Centres. 
Drop-off location for: 
*City of Windsor Job Applications  
* Damage Claim Submissions  
* Freedom of Information Submissions (General Records)  
* Property Tax Payments (cheque only in sealed envelopes)  
* Social Services Clients Forms  
Accepted Payment Methods: 
* Payments are accepted by Debit, Visa, Mastercard and cash. 
Rec Express Cards: 
The easy-to-use, reloadable smart cards make gift giving easy. Load the card with any dollar amount and let the receiver choose from the hundreds of programs offered by Parks and Recreation: swimming, sports, arts and culture, birthday parties, room rentals, skating, etc. 
The cards never expire and are easily available at all community centres, pools and arenas. 
Rec Express Card  
HoursCustomer Care Centres:  
* The regular hours of operation for the Customer Care Centres at Adie Knox, Forest Glade, Gino & Liz Marcus and Optimist (Excluding South Windsor Customer Care Centre) are as follows: 
Hours in effect from June 30 to September 1, 2014 
Mon-Thu: 9 am-8 pm 
Fri: 9 am-5 pm 
Sat: 9 am-1 pm. 
Closed on Statutory Holidays  
Hours in effect from September 1st to June 30 
Mon-Thu: 7 am-8 pm 
Fri: 7 am-6 pm 
Sat: 9 am-1 pm 
* Recreational Activity Hours vary* Call for Details 
Please note: all Customer Care Centres will be closed on; 
* July 1st (Canada Day) 
* August 4th (Civic Holiday) 
* September 1st (Labour Day) 
South Windsor Customer Care Centre: 
* The regular hours of operation (excluding summer and December holiday season) are as follows:  
Mon-Fri: 12 noon-5 pm 
Closed Saturdays and Statutory Holiday 
Closed for the summer (June 1st to September 1st) 
* Recreational Activity Hours vary* Call for Details 
Click on this Link for the Summer Activity Guide  
Click on this Link for the Winter Spring Activity Guide  
Click on this Link for the Fall Activity Guide 
Areas ServedEssex County
EligibilityChildren birth-7 yrs unable to move freely in shallow water or non-swimmers must be accompanied by a responsible caregiver of 14 yrs and older
ApplicationRegistration process required for all programs call to register over the phone or in person
FeesProgram - fees apply, seniors discounts ; Fee assistance available for possible discounts to families in receipt of NCBS with proper paper work.
Site Information
Site LocationGino & Liz Marcus Community Complex
Located In CommunityWindsor East
Address & Map
1168 Drouillard Rd
Windsor, ON N8Y 2R1
View Google Map
IntersectionDrouillard Rd and Richmond St
Bus RoutesCentral 3 ; Ottawa 4
AccessibilityFully Accessible - Parking, Front Entrance, Washroom, Change rooms, Pool