Windsor (City of). Recreation and Culture

Community Centres, Gino & Liz Marcus Community Complex, Customer Care Centre

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Record #: WIN1492 Last Modified: 06 Mar 2014 Last Full Update: 23 Aug 2013
Located In CommunityWindsor East
Address1168 Drouillard Rd
Windsor, ON N8Y 2R1
View Google Map
AccessibilityFully Accessible - Parking, Front Entrance, Washroom, Change rooms, Pool
Bus RoutesCentral 3 & Ottawa 4
IntersectionDrouillard Rd and Richmond St
Contact Information
Office PhoneGeneral enquiries: 311
Office: 519-253-7028
Toll Free Phone1-888-519-3333
Primary ContactKenn Little, Supervisor of Community Programming, City of Windsor, Parks, Recreation & Culture; Phone: (Business) 519-253-2135; Fax: 519-973-3984; Email:
Alternate ContactPeggy Callery, Recreation Assistant, City of Windsor Parks, Recreation & Culture; Fax: 519-973-3984; Email:
Description & Services
DescriptionCustomer Care Centre offers residents easy access to some city services.
Customer Care Centres: are "satellite city halls" that offer a number of municipal services within recreation centres in various wards of the city:
Payment location for:
•Bus Pass Renewals •Dog Licences •Parking Tickets (within 20 days of issue date) •Recreational Programming and Rentals
Pick-up location for:
•Activity Guides •Building Permit Applications •Damage Claim Forms •Driveway Approaches Permit Applications •Driveway Approaches Front Yard Paving Permit Applications •Freedom of Information Request Forms •Property Tax Request for Reconsideration Form •Property Tax Preauthorized Payment Plan Applications •Public Right-of-Way Driveway Permits Checklist •Residential Garbage and Recycling Calendars •Sewer Connection Information Request Forms
•Social Services Clients Forms:
•Application for Ontario Works Brochures, Bus Pass Applications, Change of Address Forms, Direct Bank Deposit Authorization Forms, Area Employment Agencies, Area Food Banks, Housing Resource Agencies, Income Reporting Statements, Job Search Forms, Notice to Caseworkers, Child Care Receipt Reporting Forms, School Attendance Forms
•Street and Alley Closing Request Forms
•Transit Windsor:
Bus Passes (Adult, Senior, Student, Tunnel - full month) and Combo Passes (Adult/Tunnel - full month), One-Way Trip Tickets (Adult, Senior, Student, Tunnel) and Transit Monthly Bus Pass Gift Certificates. Photo ID is not available at the Customer Care Centres.

Drop-off location for:
•City of Windsor Job Applications •Damage Claim Submissions •Freedom of Information Submissions (General Records) •Property Tax Payments (cheque only in sealed envelopes) •Social Services Clients Forms

Accepted Payment Methods:
•Payments are accepted by Debit, Visa, Mastercard and cash.

Rec Express Cards:
The easy-to-use, reloadable smart cards make gift giving easy. Load the card with any dollar amount and let the receiver choose from the hundreds of programs offered by Parks and Recreation: swimming, sports, arts and culture, birthday parties, room rentals, skating, etc.
The cards never expire and are easily available at all community centres, pools and arenas. Rec Express Card
HoursCustomer Care Centres: The regular hours of operation (excluding summer and December holiday season) for the Customer Care Centres at Adie Knox, Forest Glade, Gino & Liz Marcus and Optimist (Excluding South Windsor Customer Care Centre) are as follows:
September to May
Mon-Thu: 9 am-8 pm
Fri: 9 am-5 pm
Sat: 9 am-1 pm.
Closed on Statutory Holidays
Hours: May and June * Same as regular hours above
Hours: July and August
Mon-Thu: 9 am-8 pm
Fri: 9 am-5 pm
Sat: 9 am-1 pm
Closed on Statutory Holidays

South Windsor Customer Care Centre:The regular hours of operation (excluding summer and December holiday season) for South Windsor Customer Care Centre are as follows:
Mon-Fri: 12 noon-5 pm
Closed Saturdays and Statutory Holidays

* Recreational Activity Hours vary
* Call for Details
Click on this Link for the Summer Activity Guide
Click on this Link for the Winter Spring Activity Guide
Click on this Link for the Fall Activity Guide
Areas ServedEssex County
EligibilityChildren birth-7 yrs unable to move freely in shallow water or non-swimmers must be accompanied by a responsible caregiver of 14 yrs and older
ApplicationRegistration process required for all programs call to register over the phone or in person
FeesProgram - fees apply, seniors discounts ; Fee assistance available for possible discounts to families in receipt of NCBS with proper paper work.
FundingCity / Town - City of Windsor ; Fees - Membership
Supplementary Info
Alternate NameGino & Liz Marcus Community Complex & Pool ; Gino A Marcus Pool
Cross ReferenceGino A Marcus Pool
Former NameParks & Recreation (2010) ; Windsor. Parks and Recreation
Service Level(10) Local Government