Canada. Canada Border Services Agency

Site: Windsor - St Clair Region

Service: Customs and Border Information and Services

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Record #: WIN2363 Last Modified: 02 Jul 2014 Last Full Update: 24 Feb 2011
Contact Information
Office PhoneAmbassador Bridge Office: 519-257-6510  
Windsor-Detroit Tunnel Office: 519-257-6473  
Blue Water Bridge Office: 519-336-0980
Toll Free PhoneBorder Information Services 
Canada - English 1-800-461-9999 
Canada - French 1-800-959-2036  
Calls outside of Canada (Long distance charges apply) 
English 204-983-3500, 506-636-5064 
French 204-983-3700, 506-636-5067  
Border Watch 1-888-502-9060 (suspicious cross-border activity) 
Marine and Aircraft Reporting 1-888-226-7277
TTY PhoneTTY within Canada: 1-866-335-3237
Agency Information
Service Level(40) Federal Government
Supplementary Info
Cross ReferenceBorder Services Agency, Canada ; Customs
Description and Service Details
Description* General information for regulations on people and goods coming in and out of the country  
* 24 hr automated information line  
* service can transfer a call to an officer for more specific information  
•The CBSA carries out its responsibilities at approximately 1,200 points across Canada and at 39 international locations.  
◦The CBSA manages 119 land-border crossings and operates at 13 international airports. 
* Officers carry out marine operations at major ports and at numerous marinas and reporting stations. 
* Officers also perform operations at 27 rail sites. 
* The CBSA estimates border wait times at our busiest land border ports of entry. Wait times include the time it takes to reach the primary inspection booth, the first point of contact with CBSA when crossing the Canada/U.S. land border.  
* The Border Information Service (BIS) is a telephone service that automatically answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.  
* To view a summary of Acceptable ID for crossing the border into the United States Click here  
Is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.  
* NEXUS, Click Here for Details 
The Free and Secure Trade (FAST) program is a commercial clearance program designed to ensure safety and security while expediting legitimate trade across the Canada–U.S. border. 
* FAST, Click Here for Details  
Is a series of Canada Border Services Agency (CBSA) programs that expedites the border clearance process for frequent, low-risk, pre-approved travellers into Canada. 
* CANPASS, Click Here for Details  
Directory of CBSA Offices and service Locations in Canada Click Here for the Listing of CBSA Offices  
TRAVEL TIPS Click Here for Details
HoursMon-Sun 24 hours
Areas ServedLondon ; Sarnia ; Windsor
EligibilityPersons seeking importing, exporting regulations
Application* Walk-in service available at; 
* Ambassador Bridge 
* Windsor Tunnel 
* CBSA Facilities, 2500 Ouellette Ave
LanguagesEnglish ; French
Site Information
Located In CommunityWindsor Central
Address & Map
2500 Ouellette Ave
Windsor, ON N8X 1L4
View Google Map
Mailing Addressc/o CBSA 
PO Box 1641 
Windsor, ON N9A 7K3
AccessibilityFully Accessible - Parking, Ramp, Automatic entrance, Washroom, Elevator