South West Community Care Access Centre

Site: London Head Office

Service: Community Care Access Centre

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Record #: LON0312 Last Modified: 08 May 2015 Last Full Update: 09 Dec 2013
Contact Information
Office Phone519-473-2222
Toll Free Phone1-800-811-5146
After Hours Phone519-641-1113 (Voice mail)
519-675-7546 (Weekend on call)
TDD Phone519-473-9626 * 1-800-811-5147
Description and Service Details
Description (Service)Access to health care support at home, at school or in the community * care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care * care is provided in community settings such as the home, school, residential facility or CCAC community clinic * provides information about other community services and refers when appropriate

Services available to eligible patients may include:
  • Nursing
  • Nurse practitioner
  • Physiotherapy and occupational therapy
  • Nutritional and food counselling (dietitians)
  • Speech and language therapy
  • Social work
  • Personal support
  • Medical supplies and equipment
  • Connecting to other community support services and agencies

Specialized services may include:
  • Access to assisted living and supportive housing
  • Access to respite care and convalescent care (short-term stays and adult day programs)
  • Access to long-term care homes, rehabilitation and complex continuing care beds
  • School health support services to school aged children
  • Community support for people living with cancer
  • Hospice Palliative Care

Information and Referral
- provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 (CCAC) - in English or 310-2272 (CASC) - in French

Children's Health Services - Special health services for children in both the home and school environment * supports children when health care provision is essential to a student’s participation and development in school programs * services are provided within public, private or home-based schools

Health Care Connect - Refers people who do not have a doctor to a family health care provider who may be accepting new patients * once registered, program participants are assigned to a Care Connector employed by the Community Care Access Centre * Care Connectors work with family doctors and nurse practitioners who are accepting new patients

In-Home Services - Health care services to people in their own homes

Intensive Home Care Team - Specialized team of direct nurses trained to support people with complex needs, multiple health issues, and who are living with, or dying from, a progressive, life-limiting illness * team includes including nurse practitioners, Rapid Response Nurses, Geriatric Resource Nurses, and Complex Care Coordinators

Mental Health and Addictions School Program - Assessments, interventions and support to students and families with mental health and or addiction issues * consultation to school staff in regards to mental health and/or addiction issues as appropriate

Nursing Services in Flex Clinics - Nursing services for ambulatory patients at clinics located in the community

South West Self-Management Program - Help for people living with chronic conditions to make health behaviour changes and manage their illness * training is also offered to health service providers, friends and partners

Services and Programs:
  • Owen Sound Office
  • Seaforth Office
  • St Thomas Office
  • Stratford Office
  • Strathroy Office
  • Walkerton Office
  • Woodstock Office
HoursInquiries/Support: Daily 8am-8pm
Administration: Mon-Fri 8:30am-4:30pm
Areas ServedBruce County ; Elgin County ; Grey County ; Huron County ; Middlesex County ; Norfolk West ; Oxford County ; Perth County
BoundariesSouth West Ontario
EligibilityPeople of all ages who are facing the challenges of age, illness, injury, or disability
ApplicationCall * no referral required for most services * referral through school for in-school services
LanguagesEnglish ; French
FeesCovered by OHIP
Agency Information
Primary ExecutiveSandra Coleman, Chief Executive Officer
FundingProvincial - MHLTC ; Provincial - SWLHIN
Agency Services
Site Information
Site LocationNorthwest London
Located In CommunityLondon
Address & Map
356 Oxford St W
London, ON N6H 1T3
IntersectionBeaverbrook Ave and Oxford St W
AccessibilityFully Accessible
Service CategoriesCase/Care Management ; Chronic Disease Self Management Programs ; Disease/Disability Information ; Long Term Care Coordination Centres ; Nutrition Assessment Services ; Occupational Therapy ; Personal Care ; Physical Therapy ; Speech and Language Pathology