Contact Information
Office Phone 519-473-2222
Toll Free Phone 1-800-811-5146
TTY Phone 519-473-9626 * 1-800-811-5147
Fax 519-472-4045
E-Mail gethelp@sw.ccac-ont.ca
Website healthcareathome.ca/southwest
Description and Service Details
Description (Service) Access to health care support at home, at school or in the community * care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care * care is provided in community settings such as the home, school, residential facility or CCAC community clinic * provides information about other community services and refers when appropriate

Services available to eligible patients may include:
  • nursing
  • nurse practitioner
  • physiotherapy and occupational therapy
  • nutritional and food counselling (dietitians)
  • speech and language therapy
  • social work
  • personal support
  • medical supplies and equipment
  • connecting to other community support services and agencies

Specialized services may include:
  • access to assisted living and supportive housing
  • access to respite care and convalescent care (short-term stays and adult day programs)
  • access to long-term care homes, rehabilitation and complex continuing care beds
  • school health support services to school aged children
  • community support for people living with cancer
  • hospice palliative care


Health Care Connect - Refers people who do not have a doctor to a family health care provider who may be accepting new patients * once registered, program participants are assigned to a Care Connector employed by the Community Care Access Centre * Care Connectors work with family doctors and nurse practitioners who are accepting new patients

In-Home Services - Health care services to people in their own homes

Information and Referral - Provides information on services available in the community or in-home * assesses needs of new clients

Intensive Home Care Team - Specialized team of direct nurses trained to support people with complex needs, multiple health issues, and who are living with, or dying from, a progressive, life-limiting illness * team includes including nurse practitioners, Rapid Response Nurses, Geriatric Resource Nurses, and Complex Care Coordinators

Mental Health and Addictions School Program - Assessments, interventions and support to students and families with mental health and or addiction issues * consultation to school staff in regards to mental health and/or addiction issues as appropriate

Nursing Services in Flex Clinics - Nursing services for ambulatory patients at clinics located in the community

Ontario Telehomecare Program - 5-6 month telephone coaching, support and monitoring program patients with mild to moderate Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF) * equipment provided (blood pressure, weigh scale, pulse oximeter and tablet) to report on health daily * weekly discussions with telehomecare nurse

School Health Support Services - Special health services for children who require medical and/or rehabilitative assistance to attend school, participate in school routines and receive instruction * services are provided within public, private or home-based schools

South West Self-Management Program - Help for people living with chronic conditions to make health behaviour changes and manage their illness * training is also offered to health service providers, friends and partners

Services and Programs:
  • Hanover Office
  • Owen Sound Office
  • Seaforth Office
  • St Thomas Office
  • Stratford Office
  • Woodstock Office
Hours Inquiries and Support: Daily 8am-8pm
Administration: Mon-Fri 8:30am-4:30pm
Areas Served Bruce County ; Elgin County ; Grey County ; Huron County ; Middlesex County ; Norfolk West ; Oxford County ; Perth County
Boundaries South West Ontario
Eligibility People of all ages who are facing the challenges of age, illness, injury, or disability
Application Call * no referral required for most services * referral through school for in-school services
Languages English ; French
Fees Covered by OHIP
Agency Information
Primary Executive Sandra Coleman, Chief Executive Officer
Funding Provincial - MHLTC ; Provincial - SWLHIN
Agency Services
Site Information
Site Location London (West)
Located In Community London
Address & Map
356 Oxford St W
London, ON N6H 1T3
Intersection Beaverbrook Ave and Oxford St W
Accessibility Fully Accessible

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Call 2-1-1, Toll Free: 1-866-686-0045