Memos and Bulletins
Public Comments Formerly the South West Community Care Access Centre (CCAC)
Contact Information
Toll Free Phone 1-800-811-5146
TTY Phone 519-473-9626 * 1-800-811-5147
Fax 519-472-4045
E-Mail info-london@sw.ccac-ont.ca
Website healthcareathome.ca/southwest
Description and Service Details
Description (Service) Health care services offered at home, at school, and in the community, as well as access to supported living programs and long-term care * care coordinators work with people in the community or leaving the hospital to determine what help is needed and arrange for care

Services may include:
  • nursing
  • nurse practitioner
  • physiotherapy and occupational therapy
  • speech and language therapy
  • social work
  • nutritional and food counseling (dietitians)
  • medical supplies and equipment
  • referral to other community supports

Specialized services may include:
  • access to supported living (adult day programs, supportive housing, retirement homes and assisted living)
  • access to respite care and convalescent care (short-term stays and adult day programs)
  • access to long-term care homes
  • health support in the school
  • specialized services for people living with specific health conditions
  • palliative care

Information and Referral
- thehealthline.ca provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 - in English or 310-2272 in French

Health Care Connect - Refers people who do not have a doctor to a family health care provider who may be accepting new patients * once registered, program participants are assigned to a Care Connector employed by the Local Health Integration Network  * Care Connectors work with family doctors and nurse practitioners who are accepting new patients

In-Home Services - Health care services to people in their own homes

Information and Referral - Provides information on services available in the community or in-home * assesses needs of new clients

Intensive Home Care Team - Specialized team of direct nurses trained to support people with complex needs, multiple health issues, and who are living with, or dying from, a progressive, life-limiting illness * team includes including nurse practitioners, Rapid Response Nurses, Geriatric Resource Nurses, and Complex Care Coordinators

Mental Health and Addictions School Program - Assessments, interventions and support to students and families with mental health and or addiction issues * consultation to school staff in regards to mental health and/or addiction issues as appropriate

Nursing Services in Flex Clinics - Nursing services for ambulatory patients at clinics located in the community

Ontario Telehomecare Program - 5-6 month telephone coaching, support and monitoring program patients with mild to moderate Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF) * equipment provided (blood pressure, weigh scale, pulse oximeter and tablet) to report on health daily * weekly discussions with telehomecare nurse

School Health Support Services - Special health services for children who require medical or rehabilitative assistance to attend school, participate in school routines and receive instruction * services are provided within public, private or home-based schools

South West Self-Management Program - Help for people living with chronic conditions who want to make healthy changes and manage their illness * support for caregivers * professional development opportunities for service providers

Services and Programs:
  • Hanover Office
  • Owen Sound Office
  • Seaforth Office
  • St Thomas Office
  • Stratford Office
  • Woodstock Office
Hours Inquiries and Support: Daily 8am-8pm
Administration: Mon-Fri 8:30am-4:30pm
Areas Served Bruce County ; Elgin County ; Grey County ; Huron County ; Middlesex County ; Norfolk West ; Oxford County ; Perth County
Boundaries South West Ontario
Eligibility People of all ages who are facing the challenges of age, illness, injury, or disability
Application Call * no referral required for most services * referral through school for in-school services
Languages English ; French
Fees Covered by OHIP
Agency Information
Established 2005
Funding Provincial - MHLTC ; Provincial - SWLHIN
Site Information
Site Location London (West)
Located In Community London
Address & Map
356 Oxford St W
London, ON N6H 1T3
Intersection Beaverbrook Ave and Oxford St W
Physical Access Fully Accessible

Still can't find a service? Call us.

Call 2-1-1, Toll Free: 1-866-686-0045