London (City of)

Site: London - 355 Wellington St - Citi Plaza

Service: Social Services and Supports

Memos and Bulletins
Public Comments COVID-19 Service Change: Social Services continues to operate and offer limited services. Applications are accepted online or by calling 519-661-4520 ext 3.

The office at Citi Plaza - 355 Wellington Rd - will offer:

  • drop box for mail and verification documents
  • cheque pick up for new applicants without an address will be available every Friday from 11am-2pm
  • monthly cheque pick up at the end of the month - May 28 and 29, and June 1 from 9am-12noon and 1pm-4pm
  • subsidized transit passes available for purchase every Friday from 1pm-4pm. Passes can also be purchased at LTC sales locations. For LTC locations, information or hours of operation call 519-451-1347.

All other City Social Services office locations and community mail boxes are closed until further notice.
Contact Information
Office Phone General Enquiries: 519-661-5432
TTY Phone 519-661-4889
Fax 519-661-4888
Description and Service Details
Description (Service) Manages access to government social services such as Ontario works, provides emergency financial aid to the residents of London and handles subsidies for nonprofit daycare programming

Child Care Services and Child Care Fee Subsidy Program - Provides assistance with the costs of licensed child care

Discretionary Benefits - Financial assistance for special items of extreme need may be provided to eligible recipients

Family Support Program - Assists Ontario Works recipients to obtain child and spousal support payments through support orders and agreements

Ontario Works - Social assistance program that provides employment assistance and financial support for basic needs * online application available

Services and Programs:
  • Ontario Renovates Program for Homeowners
  • Street Level Women at Risk
Hours Mon, Wed-Fri 8:30am-4:30pm * Tue 8:30am-6pm
Areas Served London
Boundaries London
Eligibility No restrictions
Application Call or apply online
Languages English
Fees Free
Agency Information
Primary Executive Sandra Datars Bere, Managing Director , Housing, Social Services and Dearness Home; Phone: 519-661-2489 ext 5337; Email:
Alternate Executive Kevin Dickins, Manager Employment and Income Supports, City of London; Phone: 519-661-2489 ext 5878; Email:
Funding Municipal - London
Site Information
Site Location London (Central)
Located In Community London
Address & Map
Citi Plaza
355 Wellington St, Suite 248
London, ON
Intersection Wellington St and King St
Mailing Address PO Box 5045 
City Hall 
London, ON N6A 4L6
Physical Access Fully Accessible

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Call 2-1-1, Toll Free: 1-866-686-0045