Service Canada

Site: Windsor - City Hall Sq E

Service: Employment Insurance

Contact Information
Toll Free Phone General Information Line: 1-800-622-6232(1-800-O-Canada) 
 
All Employment Insurance Inquiries including Fraud: (English) 1-800-206-7218  
All Employment Insurance Inquiries including Fraud (French) 1-800-808-6352 
 
Employer Contact Centre: 1-800-367-5693
TTY Phone All Employment Insurance Inquiries including Fraud: 1-800-529-3742 
Bell Relay 519-972-3520 
1-866-678-2785
Fax Local Office Fax: 519-560-2700
Website https://www.canada.ca/en/employment-social-development/corporate/portfolio/service-canada.html
Description and Service Details
Description (Service) One-stop service delivery for a wide range of federal programs and services 
* Internet access  
* labour market information  
 
Local labour market information 
* includes wage rates 
* occupational analysis 
* industry trends 
* monthly reporting on the events and activities affecting jobs in the area  
* free labour market information available on web site 
* Assistance locating and applying for Employment Insurance 
 
Student/youth employment services online: www.youth.gc.ca  
Youth Related Programs Click Here  
 
Temporary financial assistance and support in finding new employment 
* able-bodied claimants must be seeking employment to remain eligible  
 
Basic benefit rate is 55% of average insured earnings up to a maximum insurable amount of $$53,100 in 2019  
* maximum weekly benefit $562  
* Working while on EI:: https://www.canada.ca/en/employment-social-development/programs/ei/ei-list/working-while-claim.html 
* duration of benefits based on insured weeks of work and regional unemployment rate  
 
My EI Information Online  
* computer access to claim information 
Click Here for More information or to Apply Online 
 
Family Supplement  
* for low income families who receive the Canada Child Tax Benefit  
* amount based on annual net family income 
* entitlement will be added to EI payment 
 
Reachback  
* employment assessment and counselling for persons returning to work  
* includes persons with active EI claims, with a claim that has ended within the last 3 years, or with a maternity/paternity claim that has ended in the past 5 years 
 
Special benefits  
* up to 15 weeks sickness benefits  
* up to 26 weeks - compassionate care benefits  
* up to 15 weeks - Family caregiver benefit for adults 
* up to 35 weeks - Family caregiver benefit for children 
* 15 weeks maternity benefits  
* 35 weeks parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents  
* up to 61 weeks of extended Parental benefits 
 
If your child was born or placed with you for the purpose of adoption on or after March 17, 2019, and you share Employment Insurance parental benefits with another parent, you may be eligible for: 
•5 extra weeks of standard parental benefits, or 
•8 extra weeks of extended parental benefits 
 
 
* Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to a Board of Referees 
 
Job Bank www.jobbank.gc.ca -- online employment information and job postings * employers wishing to list employment opportunities call 1-866-789-1297, fax 1-866-664-2534 
 
Work-Sharing 
* voluntary, Employment Insurance (EI) program designed to avert temporary layoffs by providing Employment Insurance Income Benefits to eligible clients who willingly agree to work a temporarily reduced work week  
* enables employers to retain workers and avoid layoffs during temporary work slowdowns and employees are able to maintain their skills
Hours Local Office Mon-Fri, 8:30 am-4 pm 
Inquiry Lines: Mon-Fri 8:30 am-4:30 pm * To speak to an Agent 
General Information Line Mon-Fri, 8 am-8 pm nation-wide * To speak to an Agent 
Telephone Information Service Mon-Sun 24 hours  
Employer Contact Centre - Mon - Fri 7:00 am to 8:00 pm
Areas Served Essex County ; Windsor
Eligibility Ages: 18 year(s) and up 
 
Persons legally entitled to work in Canada who have an interruption of earnings due to; 
* shortage of work 
* injury 
* quarantine 
* pregnancy 
* adoption 
* personal illness 
* or a grave illness in the family 
 
* Claimants must have worked a minimum of between 420 and 700 hours (depending on region) of insured employment in the year prior to application  
 
* 600 hours for maternity, parental, sickness or compassionate care benefits 
 
* workers 65 years and older pay EI premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted 
 
Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits  
Just Cause Includes; 
* discrimination 
* sexual harassment 
* working conditions that constitute a danger to health and safety 
* significant modification of terms and conditions respecting wages or salary 
* leaving to care for child or immediate family member 
* major changes in work duties
Application * Application forms available online, by phone or in person at Service Canada sites  
 
* Application and Records of Employment from previous employers should be submitted immediately after employment has ended, to have the claim considered from the last day worked  
 
* the first week of a new claim is a waiting period for which no benefits are paid  
 
* claimants' report cards must be correctly completed to generate payment  
Online Services and Forms, Click Here
Languages English ; French
Fees None
Agency Information
Funding Federal
Site Information
Located In Community Windsor
Address & Map
400 City Hall Square E, Suite 103
Windsor, ON N9A 7K6
 
View Google Map
Intersection McDougall Ave and University Ave E
Bus Routes Transway 1C ; Crosstown 2 ; Dougall 6 ; Walkerville 8 ; Parent 14
Physical Access Fully Accessible - Parking, Washroom and Entrance
Other Details
Print Material Brochures

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