Add Record Add Record | Suggest Update | Print Version (New Window)
Memos and Bulletins
Public Comments Service Canada has a new dedicated phone number for people in quarantine who need access to EI benefits. 
Contact Service Canada's new dedicated toll-free number if you are in quarantine and seeking to waive the one week EI sickness benefits waiting period so you can be paid for the first week of your claim: 
Telephone: 1-833-381-2725 (toll-free) 
TTY: 1-800-529-3742
Contact Information
Office Phone 1-800-206-7218
Toll Free Phone All Employment Insurance Inquiries including Fraud: (English) 1-800-206-7218  
All Employment Insurance Inquiries including Fraud (French) 1-800-808-6352 
Employer Contact Centre: 1-800-367-5693 
General Information Line: 1-800-622-6232(1-800-O-Canada)
TTY Phone All Employment Insurance Inquiries including Fraud: 1-800-529-3742 
Bell Relay 519-972-3520 
Fax Local Office Fax: 519-560-2700
Description and Service Details
Description (Service) One-stop service delivery for a wide range of federal programs and services 
* Internet access  
* labour market information  
Local labour market information 
* includes wage rates 
* occupational analysis 
* industry trends 
* monthly reporting on the events and activities affecting jobs in the area  
* free labour market information available on web site 
* Assistance locating and applying for Employment Insurance 
Student/youth employment services online:  
Youth Related Programs Click Here  
Temporary financial assistance and support in finding new employment 
* able-bodied claimants must be seeking employment to remain eligible  
Basic benefit rate is 55% of average insured earnings up to a maximum insurable amount of $$53,100 in 2019  
* maximum weekly benefit $562  
* Working while on EI:: 
* duration of benefits based on insured weeks of work and regional unemployment rate  
My EI Information Online  
* computer access to claim information 
Click Here for More information or to Apply Online 
Family Supplement  
* for low income families who receive the Canada Child Tax Benefit  
* amount based on annual net family income 
* entitlement will be added to EI payment 
* employment assessment and counselling for persons returning to work  
* includes persons with active EI claims, with a claim that has ended within the last 3 years, or with a maternity/paternity claim that has ended in the past 5 years 
Special benefits  
* up to 15 weeks sickness benefits  
* up to 26 weeks - compassionate care benefits  
* up to 15 weeks - Family caregiver benefit for adults 
* up to 35 weeks - Family caregiver benefit for children 
* 15 weeks maternity benefits  
* 35 weeks parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents  
* up to 61 weeks of extended Parental benefits 
If your child was born or placed with you for the purpose of adoption on or after March 17, 2019, and you share Employment Insurance parental benefits with another parent, you may be eligible for: 
•5 extra weeks of standard parental benefits, or 
•8 extra weeks of extended parental benefits 
* Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to a Board of Referees 
Job Bank -- online employment information and job postings * employers wishing to list employment opportunities call 1-866-789-1297, fax 1-866-664-2534 
* voluntary, Employment Insurance (EI) program designed to avert temporary layoffs by providing Employment Insurance Income Benefits to eligible clients who willingly agree to work a temporarily reduced work week  
* enables employers to retain workers and avoid layoffs during temporary work slowdowns and employees are able to maintain their skills
Hours Local Office Mon-Fri, 8:30 am-4 pm 
Inquiry Lines: Mon-Fri 8:30 am-4:30 pm * To speak to an Agent 
General Information Line Mon-Fri, 8 am-8 pm nation-wide * To speak to an Agent 
Telephone Information Service Mon-Sun 24 hours  
Employer Contact Centre - Mon - Fri 7:00 am to 8:00 pm
Areas Served Essex County ; Windsor
Eligibility Ages: 18 year(s) and up 
Persons legally entitled to work in Canada who have an interruption of earnings due to; 
* shortage of work 
* injury 
* quarantine 
* pregnancy 
* adoption 
* personal illness 
* or a grave illness in the family 
* Claimants must have worked a minimum of between 420 and 700 hours (depending on region) of insured employment in the year prior to application  
* 600 hours for maternity, parental, sickness or compassionate care benefits 
* workers 65 years and older pay EI premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted 
Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits  
Just Cause Includes; 
* discrimination 
* sexual harassment 
* working conditions that constitute a danger to health and safety 
* significant modification of terms and conditions respecting wages or salary 
* leaving to care for child or immediate family member 
* major changes in work duties
Application * Application forms available online, by phone or in person at Service Canada sites  
* Application and Records of Employment from previous employers should be submitted immediately after employment has ended, to have the claim considered from the last day worked  
* the first week of a new claim is a waiting period for which no benefits are paid  
* claimants' report cards must be correctly completed to generate payment  
Online Services and Forms, Click Here
Languages English ; French
Fees None
Agency Information
Funding Federal
Site Information
Located In Community Windsor
Address & Map
400 City Hall Square E, Suite 103
Windsor, ON N9A 7K6
View Google Map
Intersection McDougall Ave and University Ave E
Bus Routes Transway 1C ; Crosstown 2 ; Dougall 6 ; Walkerville 8 ; Parent 14
Physical Access Fully Accessible - Parking, Washroom and Entrance
Other Details
Print Material Brochures

Still can't find a service? Call us.

Call 2-1-1, Toll Free: 1-866-686-0045