Service Canada

Site: Windsor - City Hall Sq E

Service: Employment Insurance

Contact Information
Toll Free Phone General Information Line: 1-800-622-6232(1-800-O-Canada) 
All Employment Insurance Inquiries including Fraud: (English) 1-800-206-7218  
All Employment Insurance Inquiries including Fraud (French) 1-800-808-6352 
Employer Contact Centre: 1-800-367-5693
TTY Phone All Employment Insurance Inquiries including Fraud: 1-800-529-3742 
Bell Relay 519-972-3520 
Fax Local Office Fax: 519-560-2700
Description and Service Details
Description (Service) One-stop service delivery for a wide range of federal programs and services 
* Internet access  
* labour market information  
Local labour market information 
* includes wage rates 
* occupational analysis 
* industry trends 
* monthly reporting on the events and activities affecting jobs in the area  
* free labour market information available on web site 
* Assistance locating and applying for Employment Insurance 
Student/youth employment services online:  
Youth Related Programs Click Here  
Temporary financial assistance and support in finding new employment 
* able-bodied claimants must be seeking employment to remain eligible  
Basic benefit rate is 55% of average insured earnings up to a maximum insurable amount of $42,300 in 2009  
* maximum weekly benefit $447  
* claimants may earn up to 25% of regular benefits or $50 per week (whichever is higher) without a reduction in EI payment  
* duration of benefits based on insured weeks of work and regional unemployment rate  
My EI Information Online  
* computer access to claim information 
Click Here for More information or to Apply Online 
Family Supplement  
* for low income families who receive the Canada Child Tax Benefit  
* amount based on annual net family income 
* entitlement will be added to EI payment 
* employment assessment and counselling for persons returning to work  
* includes persons with active EI claims, with a claim that has ended within the last 3 years, or with a maternity/paternity claim that has ended in the past 5 years 
Special benefits  
* 15 weeks sickness benefits  
* 6 weeks compassionate care benefits  
* 15 weeks maternity benefits  
* 35 weeks parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents  
* claimants may be able to receive combination of special benefits up to 71 weeks total  
* Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to a Board of Referees 
Job Bank -- online employment information and job postings * employers wishing to list employment opportunities call 1-866-789-1297, fax 1-866-664-2534 
* voluntary, Employment Insurance (EI) program designed to avert temporary layoffs by providing Employment Insurance Income Benefits to eligible clients who willingly agree to work a temporarily reduced work week  
* enables employers to retain workers and avoid layoffs during temporary work slowdowns and employees are able to maintain their skills
Hours Local Office Mon-Fri, 8:30 am-4 pm 
Inquiry Lines: Mon-Fri 8:30 am-4:30 pm * To speak to an Agent 
General Information Line Mon-Fri, 8 am-8 pm nation-wide * To speak to an Agent 
Telephone Information Service Mon-Sun 24 hours  
Employer Order Service Mon-Fri 8:30 am-4:30 pm
Areas Served Essex County ; Windsor
Eligibility Ages: 18 year(s) and up 
Persons legally entitled to work in Canada who have an interruption of earnings due to; 
* shortage of work 
* injury 
* quarantine 
* pregnancy 
* adoption 
* personal illness 
* or a grave illness in the family 
* Claimants must have worked a minimum of between 420 and 700 hours (depending on region) of insured employment in the year prior to application  
* 600 hours for maternity, parental, sickness or compassionate care benefits 
* a minimum of 910 hours of insured employment required if entering workforce for the first time, or if re-entering the workforce after more than a 2-year absence  
* workers 65 years and older pay EI premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted 
Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits  
Just Cause Includes; 
* discrimination 
* sexual harassment 
* working conditions that constitute a danger to health and safety 
* significant modification of terms and conditions respecting wages or salary 
* leaving to care for child or immediate family member 
* major changes in work duties
Application * Application forms available online, by phone or in person at Service Canada sites  
* Application and Records of Employment from previous employers should be submitted immediately after employment has ended, to have the claim considered from the last day worked  
* the first 2 weeks of the claim are a waiting period for which no benefits are paid  
* claimants' report cards must be correctly completed to generate payment (exemptions available for compassionate care benefit claimants) 
Online Services and Forms, Click Here
Languages English ; French
Fees None
Agency Information
Primary Executive Martha Mackintosh, Local Director, Citizen Services Branch
Funding Federal
Site Information
Located In Community Windsor
Address & Map
400 City Hall Square E, Suite 103
Windsor, ON N9A 7K6
View Google Map
Intersection McDougall Ave and University Ave E
Bus Routes Transway 1C ; Crosstown 2 ; Dougall 6 ; Walkerville 8 ; Parent 14
Physical Access Fully Accessible - Parking, Washroom and Entrance
Other Details
Print Material Brochures

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