Windsor (City of). Windsor Police Service

Site: Windsor - 250 Windsor Ave

Service: Professional Standards - Police or Police Services Complaints

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Contact Information
Office Phone 226-674-1360
Toll Free Phone Ontario Civilian Police Commission (OCPC) 1-888-515-5005 
Office of the Independent Police Review Director 1-877-411-4773
Fax 226-674-1364
Primary Contact Administrative Assistant, WPS Professional Standards; Phone: 226-674-1360 ext 21; Email:
Alternate Contact Matt D'asti, Inspector, WPS; Email:
Description and Service Details
Description (Service) * Professional Standards independently investigates complaints by the public about the conduct of a police officer employed by the Windsor Police Service 
* Investigates complaints about the policies or services provided by the Windsor Police Service 
* Complaints must be filed within 6 months of the incident 
* Professional Standards also investigates complaints filed through the Ontario Civilian Commission on Police Services 
* A complainant can go into a police station and simply have a conversation to clear up a question or complaint 
* Local resolution allows the police to solve, explain, clear up or settle a matter considered to be "less serious" directly with the complainant 
* If the compliantant does not get a resolution they can file a complaint with the "Office of the Independent Police Review Director"(OIPRD) 
Public Complaint Process through OIPRD 
* To view the complaint process Click Here  
Ontario Civilian Police Commission(OCPC)  
* Independent quasi-judicial civilian tribunal  
* functions separately from police  
* conducts hearings regarding appeals of police disciplinary penalties  
* conducts investigations and inquiries into the conduct of chiefs of police, police officers and members of police services boards  
* conducts reviews of local decisions relating to public complaints at the request of complainants  
If assistance is needed when filling out the complaint form: 
* Many local community organizations may offer assistance with the complaint and often provide translation services (call 211 for details) 
* a lawyer is not needed to file a complaint, but a lawyer or legal clinic may provide advice and assistance with the complaint
Hours Windsor Police Service Professional Standards Mon-Fri, 8 am-4 pm 
Office of the Independent Police Review Director Mon-Fri, 8:30 am-5 pm 
Ontario Civilian Police Commission Mon-Fri, 8:30 am-5 pm
Areas Served Essex County ; Windsor
Eligibility Persons directly affected by conduct of a police officer or police services
Application Written complaint, with signature, required
Languages English ; French
Fees None
Agency Information
Funding City / Town
Site Information
Located In Community Windsor
Address & Map
Casino Corporate Offices
250 Windsor Ave, 2nd Flr
Windsor, ON N9A 6V9
Intersection McDougall St and Chatham St E
Mailing Address c/o Windsor Police Service Professional Standards 
PO Box 60 
150 Goyeau St 
Windsor, ON N9A 6J5
Physical Access Fully Accessible - Parking, Washroom and Entrance
Other Details
Print Material Pamphlet

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