Detroit-Windsor Tunnel

Site: Detroit-Windsor Tunnel - Goyeau St

Contact Information
Office Phone Canada 
Corporate Office, Administration: 519-258-7424 ext 200 
Customer Service: 519-258-7424 ext 219 
Canada Customs Service: 519-257-6473 
United States 
Administration: 313-567-4422 ext 200 
Customer Service: 313-567-4422 ext 219 
US Customs Service: 313-393-3793 
 
Canada Customs:519-257-6473 to speak to a live agent (for non life threatening emergency inquiries) 
 
US Customs: 313-393-3793 ext 0 to speak to a live agent (for non life threatening emergency inquiries)
Crisis Phone 9-1-1
Fax Canada: 519-256-3505 
 
United States: 313-567-2565
E-Mail customerservice@dwtunnel.com
Website www.dwtunnel.com
Social Media Facebook Twitter
Description and Service Details
Description (Service) International border crossing between Windsor, Ontario, Canada and Detroit, Michigan, United States 
 
Renovations Updates 
* The Detroit-Windsor Tunnel will be closed for renovations in the evenings from Oct 2017 to June 2018. 
* The Detroit-Windsor Tunnel will be closed for 9 full days between Oct 20, 2017, 8 pm and Oct 30, 2017, 5:30 am. (During this time there will be no Transit Windsor Tunnel Bus or Special Event service to Detroit). 
* please visit the website for more comprehensive information regarding times, detours and closures.  
* Information can also be found via their Facebook and Twitter pages. 
 
* Information Regarding the Tunnel Bus during renovations: Click Here  
 
Also available via the website are Quick Links to various Services regarding: 
* United States Customs and Border Protection (Wait Times) 
* Canada Border Services Agency (Wait Times) 
* United States Customs and Border Protection 
* Canada Border Services Agency 
* Directions to the Tunnel 
* Current Weather Conditions 
* quick link to the twitter page 
 
The Tunnel has eliminated the tokens for crossing the borders. 
* You can now use, debit card, credit card, cash or the New NEXPRESS Toll Card click on the link to find out more about the card
Hours Corporate Office, Administration (Canada & US): Mon-Fri, 8:30 am-4:30 pm 
Customer Service (Canada & US): Mon-Fri, 8:30 am-4:30 pm 
Canada & US Customs Service: Sun-Mon, 24 Hrs
Areas Served Essex County ; USA
Eligibility Individuals needing Border Services or information
Application Application required for some services (Call for details)
Languages English
Fees Service - Toll, see website for current rates
Agency Information
Established 1930
Primary Executive Carolyn Brown, Chief Executive Officer, Windsor Detroit Borderlink Limited; Phone: 519-969-2430 ext 200; Email: cbrown@citywindsor.ca
Alternate Executive Chris Tremblay, Manager of Maintenance & Plant Operations, Windsor Detroit Borderlink Limited; Phone: 519-255-6100 ext 6715; Email: ctremblay@wdbl.ca
Funding Federal
Site Information
Located In Community Windsor
Address & Map
555 Goyeau St
Windsor, On N9A 1H1
Intersection Goyeau St and Wyandotte St E
Mailing Address c/o Windsor Detroit Borderlink Limited 
3200 County Road 42 Ave E 
Windsor, On 
Canada N8V 0A1
Physical Access Fully Accessible - Parking, Washroom and Entrance

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