Contact Information
Office Phone Ontario Works application:519-255-5600  
Office: 519-255-5200
Toll Free Phone Cheque Inquiries, Interactive Voice Response System: 1-800-808-2268 
Fraud Hotline: 1-800-394-7867 (STOP)
TTY Phone 519-255-5351
Fax 519-255-1503
E-Mail socserv@citywindsor.ca
Website www.citywindsor.ca/residents/socialservices-/Pages/Social-Services.aspx
Primary Contact Rosalind Russell, Intermediate Clerk; Phone: ext 5277
Alternate Contact Joe Parent, Supervisor of Administration; Phone: ext 5251
Description and Service Details
Description (Service) * provides financial assistance and employment supports including training and skills development, academic upgrading and work placements * services include: 
 
Financial Assistance a monthly allowance based on family size, housing costs and income and monthly ODB benefit 
 
Employment Start-Up Benefit covers costs related to starting a job or work placement 
 
Families with Children newborn child allowance, child care start-up costs 
 
Health-Related Benefits may include dentures, emergency dental services, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials https://www.citywindsor.ca/residents/socialservices-/Employment-and-Ontario-Works/Pages/Discretionary-Benefits.aspx 
 
Emergency Assistance is a discretionary benefit that anyone can apply for. It is intended to help those in serious financial hardship, but who are not receiving OW or ODSP benefits. NOTE: Emergency Assistance is a one-time grant of money. 
 
The following are Discretionary Benefits for non OW recipients:  
 
• Consumer co-payments under the Assistive Devices Program (ADP)  
• Funeral and Burial https://www.citywindsor.ca/residents/socialservices-/Employment-and-Ontario-Works/Pages/Indigent-Funerals-And-Burials.aspx 
• Other special services or health related items where the administrator has made a determination of need based on verifiable documentation, and failure to provide would result in a detriment to the health of the recipient or a member of the benefit unit.  
• Dental – for relief of pain only. https://www.citywindsor.ca/residents/socialservices-/Employment-and-Ontario-Works/Pages/Dental-And-Denture-Services.aspx 
 
 
Learning, Earning and Parenting (LEAP) offered to eligible young parents * Click Here for more details 
 
New Changes to the Way Social Assistance Clients Access Drug Coverage: 
Ontario Health Card Program for Social Assistance Clients receiving; 
* Ontario Disability Support Program (ODSP) 
* Assistance for Children with Severe Disabilities (ACSD) 
* Ontario Works (OW) and Temporary Care Assistance (TCA) 
 
* The program was introduced to replace the paper drug Eligibility Card used by social assistance clients with their Ontario Health Card in order to access prescription medication under the Ontario Drug Benefit program. 
* Once the client’s card is swiped the pharmacist will be able to identify the individual is a social assistance recipient
Hours General Inquiries: Mon-Fri: 8:30 am-4:30 pm 
Interactive Voice Response System: Mon-Fri: 8 am-9 pm * Sat & Sun 12 noon-5 pm
Areas Served Essex County ; Windsor
Eligibility Qualified residents of Windsor and Essex County
Application Application process required
Languages English ; French ; Interpretive Services - Translator - upon request
Fees None
Agency Information
Primary Executive Matt Pavelich, Manager of Administration; Phone: ext 5230
Alternate Executive Matt Pavelich, Manager of Administration; Phone: ext 5230; Fax: 519-255-7748; Email: mpavelich@citywindsor.ca
Funding City / Town - City of Windsor ; Provincial - Ministry of Community and Social Services, Ministry of Children and Youth Services ; Federal - Canada. Service Canada
Site Information
Located In Community Windsor
Address & Map
400 City Hall Square E
Windsor, ON N9A 7K6
 
View Google Map
Intersection McDougall Ave and University Ave E
Mailing Address PO Box 150 
Station A 
Windsor, ON N9A 6K1
Bus Routes Transway 1A ; Transway 1C ; Crosstown 2 ; Central 3 ; Ottawa 4 ; Dougall 6 ; Walkerville 8 ; Parent 14
Physical Access Fully Accessible - Parking, Automatic entrance, Washroom, Elevator with Braille keypad
Other Details
Print Material Pamphlets

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