New Beginnings

Site: Windsor - Highland Ave

Service: Supervised Access Program

Contact Information
Office Phone 519-971-0625
Fax 519-971-9002
Primary Contact Carolyn Binder, Manager, Windsor-Essex Child & Parent Place (WECAPP), New Beginnings (Essex County); Phone: Direct Line (Business) 519-971-0625; Fax: 519-971-9002; Email:
Description and Service Details
Description (Service) * Supervised Access Visit service for children with their non-custodial parent. * This is a safe, neutral visit service where staff supervise and factually record visits for parties in separated and divorced families 
* Supervised Access Exchange service supervises the pick up & drop off of children for unsupervised weekend or daily access time with their other parent. This provides a neutral, conflict-free transfer place for parties.  
* Staff record the transfer of children factually and help to ensure safety of all parties involved.
Hours Office: Mon-Fri 9 am-5 pm  
Visit/Exchange Service: Tue-Fri, 4 pm-8 pm * Sat, 9:30 am-4:30 pm * Alternate Sun, 12 noon-6 pm 
* Visits are 1 hour & 45 minutes in length (*Other days & times can be considered , call for details)  
* Leamington visit & exchange service is open one day per week. Referrals to Windsor (call or details)
Areas Served Essex County
Eligibility Ages: 17 year(s) and under 
* Individuals needing to utilize the Supervised Access program
Application * All referrals must call first 
* An intake appointment will be scheduled with each party separately 
* Each party must self refer by calling for information and completing an intake appointment. * No walk-ins please.
Languages English ; French - Upon Request
Fees Service ; * Both parties share the cost.  
* Fees are based on a sliding scale and always made affordable based on income. (This is negotiated at intake) 
* Where a written agreement or court order states one party is responsible for the costs, one party's fee can be waived.
Agency Information
Established 2012
Primary Executive Mary Kay Morand, Executive Director, New Beginnings (Essex County); Phone: (Business) 519-971-0973 ext 102; Fax: 519-971-9002; Email:
Funding Provincial - Ministry of the Attorney General
Site Information
Site Location between Mercer St and Howard Ave
Located In Community Windsor
Address & Map
1015 Highland Ave E
Windsor, ON N9A 1R6
Intersection Highland Ave and Erie St E
Bus Routes Central 3
Physical Access Fully Accessible - Parking, Ramp, Automatic entrance, Washroom, elevator

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