Windsor (City Of). Housing and Children's Services

Site: Windsor - City Hall Sq E

Service: Housing Support Services - Housing Expense Assistance

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Contact Information
Office Phone General Inquiries:519-255-5200 ext 5294
Fax 519-256-7107
Primary Contact Cathy Milne, Supervisor, Housing Support; Phone: ext 5298
Description and Service Details
Description (Service) * Rent Related Assistance through the Housing Stability Plan (HSP) is available to low income tenants who, due to emergency or unforeseen circumstances, are in short-term arrears and facing eviction.  
* The intent of the program is to help tenants sustain their accommodation and avoid eviction. 
* If a tenant’s application is approved, the outstanding rent is paid directly to the landlord on behalf of the tenant. 
* Program Funding for each approved applicant shall not exceed two times the average market rent for the recipient's Service System Manager's area as set by the Ministry from time to time.  
* Assistance may only be issued once every two years. 
* To find out more about Rent and Utility Related Assistance visit the website 
To find a Service Manager in Your area: Click Here  
For more information about the Ontario Rent Bank Network: Click Here
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Essex County ; City of Windsor and Essex County; dependent on program delivered
Eligibility * Resident of Windsor/Essex County 
* In receipt of Ontario Works (OW) or Ontario Disability Support Program (ODSP), or meet low income criteria set by the Ministry 
* Have not received HSP assistance in the past 2 years 
* Have housing costs that are affordable and sustainable 
* Are in rental arrears which do not exceed two (2) months 
* Are in immediate danger of losing their home due to unpaid rent (eviction) 
* Have resided at the address for a minimum of one (1) year; and  
* Have a documented need to relocate (e.g. victim of violence, uninhabitable premises, recently discharged from an institution, health related).
Application * Application for the Rent Related Assistance through the Housing Stability Plan (Call for details)
Languages English ; French
Fees None
Agency Information
Primary Executive Debbie Cercone, Executive Director, Housing & Children's Services; Phone: ext 6239; Email:
Alternate Executive Jennifer Tanner, Manager, Housing Support Services; Phone: ext 5250; Email:
Funding Provincial - * The Housing Stability Plan Program is funded by the Province of Ontario
Site Information
Located In Community Windsor
Address & Map
400 City Hall Square E, Suite 301, 3rd Flr
Windsor, ON N9A 7K6
Intersection McDougall Ave and University Ave E
Mailing Address PO Box 428 
Station A 
Windsor, ON N9A 6L7
Bus Routes Transway 1A ; Transway 1C ; Crosstown 2 ; Central 3 ; Ottawa 4 ; Walkerville 8 ; Parent 14
Physical Access Fully Accessible - Parking, Washroom and Entrance

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