Hotel-Dieu Grace Healthcare

Site: Windsor - Ouellette Campus - 1030 Ouellette Ave

Service: Mental Health Services - OPP Mental Health Response Unit

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Contact Information
Office Phone Essex 519-723-4600  
Leamington 519-324-0123
Toll Free Phone 591-973-4435
After Hours Phone 519-973-4435
Crisis Phone 519-973-4435
Fax 519-973-1691
Text Phone OPP: 9-1-1 (see description for details)
Primary Contact Robert
Description and Service Details
Description (Service) OPP Mental Health Response Unit (MHRU) * ESSEX COUNTY  
The OPP MHRU is a collaborative program put forth by the Ontario Provincial Police and the Community Crisis Centre at Hôtel-Dieu Grace Healthcare to address the gap in the continuum of existing crisis services. 
* Program was formed to provide an integrated community based response to the target population;  
* vulnerable individuals who have a mental health related illness and /or a substance abuse problem who are in severe distres and often lack supports in the community 
* the goal of the program is to divert these target groups from the criminal justice system and /or the hospital emergency department whenever possible by facilitating access to community services and supports. 
If you know anyone who could benefit from an OPP MHRU assessment/intevention please Email the information or leave a Phone Message 
Text with 9-1-1 Service 
The Ontario Provincial Police (OPP) is now pleased to offer Text with 9-1-1 (T9-1-1) service to persons who are deaf, hard of hearing or speech impaired. 
What is T9-1-1? 
T9-1-1 is a new service that enables individuals who are deaf, hard of hearing or speech impaired (DHHSI) to communicate with 9-1-1 operators via text message (SMS) during an emergency. 
How does T9-1-1 work? 
* Register your cell phone for T9-1-1 with your wireless carrier. A list of carriers is available at  
* In an emergency, dial 9-1-1 as if making a voice call. Do not send a text message directly.  
* Communicate with the 9-1-1 operator via text message and provide all relevant information, including your name, location and the emergency assistance required. 
Will T9-1-1 work everywhere in Ontario? 
* No.  
* T9-1-1 service is only offered by some emergency services in Ontario, but the list is expected to grow. Visit to find out if T9-1-1 is available in your area. 
Where can I find more information? 
A range of useful information is available online at
Hours Administration MHRU: Mon-Fri, 8 am-6 pm (24 Hrs Service) * Not available on weekends
Areas Served Essex County - Does not Service the Windsor Area
Eligibility Ages: 16 year(s) and up 
* Adults with psychiatric illness or mental health problems 
* referrals by community agencies, caregivers, and self referrals 
* anyone who could benefit from an OPP MHRU assessment/intevention please Email the information or leave a Phone Message
Application * contact by email or Phone
Languages English ; Interpretive Services - Other languages - via translator
Fees Service - Covered by OHIP
Agency Information
Established 2012
Primary Executive Robert Moroz, Integrated Director Outpatient and Community Services Hotel-Dieu Grace Healthcare/Canadian Mental, Hotel-Dieu Grace Healthcare/Canadian Mental Health Association; Phone: (Business) 519-257-5111 ext 73591
Alternate Executive Colleen Bruner-Pelletier, Operations Manager, Community Crisis Centre, Hoel-Dieu Grace Healthcare; Phone: (Business) 519-257-5111 ext 72602; Email:
Funding Provincial - Ministry of Health and Long Term Care ; Donations ; Fees
Site Information
Located In Community Windsor
Address & Map
744 Ouellette Ave
Windsor, ON N9A 1E1
Intersection Ouellette Ave and Glengarry Ave
Bus Routes Transway 1A ; Transway 1C ; Central 3 ; Ottawa 4 ; Dougall 6
Physical Access Fully Accessible - Parking, Ramp, Automatic entrance, Washroom and Elevator

Still can't find a service? Call us.

Call 2-1-1, Toll Free: 1-866-686-0045