Windsor (City Of). Employment and Social Services

Site: Windsor - City Hall Sq E

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Record #: WIN2817 Last Modified: 11 Mar 2015 Last Full Update: 07 Nov 2014
Contact Information
Office PhoneAdministration: 519-255-5200 
Application: 519-255-5600 
Application appointment verification interview: 519-255-5612 Automated message lists everything needed for the verification interview 
Bus Pass Subsidy: 519-255-5200 
Dental Unit Applications: 519-255-5600 
Dental Unit Administration: 519-255-5220 
Employment Initiatives: 519-255-5200 ext. 5386 
Funeral & Burial Assistance: 519-255-5200 ext 5255 
Toll Free PhoneCheque Status Inquiries (IVR): 1-800-808-2268 
OW & ODSP Fraud Hotline:1-800-394-7867(STOP)
FaxAdmin: 519-255-7748  
Ontario Works: 519-255-1011 or 519-255-1503
Primary ContactNicole Seguin, Administrative Assistant; Phone: 519-255-5200 ext 5231
Description and Service Details
DescriptionFinancial Assistance 
Monthly allowance based on family size, housing costs and income * monthly drug benefit card * other services include: 
Housing Stability Plan  
To assist OW and ODSP clients and low-income individuals with housing related costs such as rent arrears, utilities arrears and other supports needed to assist people in their homes or transition them to housing. People should contact the OW Application line or their OW/ODSP Case Worker for more information. 
Employment Assistance 
Clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children * Jobs Now -- pilot project helping longer-term social assistance recipients find and keep sustainable employment 
Employment Resource Centre -- walk-in job search centre * access to computers, Internet, fax, photocopier, telephone * resource materials, job banks, labour market information * assistance with resumes * referrals to job counselling and training 
Community Participation -- volunteer placements * job search programs -- based on individual's skills, experience and circumstances * employment placement -- job matching service * basic education -- basic adult upgrading * high school upgrading * English as a Second Language (ESL) classes * literacy and basic skills * job skills training -- development of skills for specific jobs * on -the-job training * supports to self-employment -- referral to self-employment programs 
Learning, Earning and Parenting (LEAP) -- helps young parents finish high school, improve parenting skills, locate and maintain employment 
Other services: 
Discretionary Benefits - may include dentures, emergency dental services, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials 
* programs may vary by City or Municipality, and may be available to non-Ontario Works recipients upon income assessment 
Interactive Voice Response (IVR) -- 1-800-808-2268 -- automated information and payment details, payment history, file status * information and announcements about Ontario Works * service not available to TTY users 
Welfare Fraud Hotline 1-800-394-7867 to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance
HoursOffice: Mon-Fri 8:30 am-4:30 pm 
Intake: Mon-Fri 8:30 am-11:45 am, 1 pm-4:15 pm
Areas ServedEssex County
EligibilityYouth and adults 18 years and over in financial need  
* employable youth 16-17 years in financial need who cannot live at home but are attending school or seeking employment (funds must be managed by a trustee, guardian or agency) 
* financial need is determined by a review of income, liquid assets and living expenses 
* Learning, Earning and Parenting (LEAP) --parents 16-25 years 
* Employment Resource Centre -- open to all  
ApplicationApplication process required for Ontario Works either by phone, in-person or on-line now online  
* The phone application will collect information in order to determine eligibility. 
* Appointment will be scheduled for an in-person interview. 
* Information requested will include personal identification, education, employment history, assets and income for all members of the family.  
* Actual appointment with an Ontario Works caseworker may require 1 1/2 to 2 hours to  
LanguagesEnglish ; French ; Interpretive Services - Upon Request
Agency Information
Primary ExecutiveBruno Ierullo, Executive Director of Employment and Social Services; Phone: 519-255-5200 ext 5257; Email:
FundingCity / Town - City of Windsor ; Provincial - Ministry of Community and Social Services, Ministry of Children and Youth Services
Agency Services
Site Information
Located In CommunityWindsor
Address & Map
400 City Hall Sq E, Suite 101
Windsor, ON N9A 7K6
View Google Map
IntersectionMcDougall Ave and University Ave E
Mailing AddressPO Box 150 
Station A 
Windsor, ON N9A 6K1
Bus RoutesTransway 1A ; Transway 1C ; Crosstown 2 ; Ottawa 4 ; Dougall 6 ; Walkerville 8 ; Parent 14
AccessibilityFully Accessible - Parking, Automatic entrance, Washroom, Elevator with Braille keypad
Other Details
Print MaterialSocial Services Department Information Booklet